Question 1

Who is the founder of Nova India?

Accepted Answer

Nova India was founded by Josh Pratapsingh on June 17, 2023. With a background in electrical engineering, he turned his passion for fashion into a brand that redefines oversized t-shirts and premium apparel. Under his leadership, Nova India has grown into a leading fashion brand offering high-quality clothing with unique designs.

Question 2

What should I do if my payment fails?

Accepted Answer

In case of a payment failure, please retry and ensure that your account details, billing address, and password (for Net Banking) are correct, and that your internet connection was stable during the process. If your account has been debited despite the payment failure, the amount is typically refunded to your bank account within 10 business days. For further assistance, you can email us at contactnovaindia@gmail.com.

Question 3

Is there any additional charge for Cash On Delivery (COD) orders?

Accepted Answer

Yes, we charge a flat fee of ₹50 for Cash On Delivery (COD) orders.

Question 4

How to place an order?

Accepted Answer

To place an order, browse through our products and select the desired item and size. Click 'Add To Cart', then proceed to checkout by clicking the cart icon. You can log in to your existing Nova India account or continue as a new user. Confirm your shipping address, select the payment method, and click 'Place Order' to finalize your purchase.

Question 5

How do I know if my order was placed successfully?

Accepted Answer

After placing your order, you will receive a confirmation email and SMS/WhatsApp message with your order details and ID. Once your order is shipped, you'll receive another notification with tracking information.

Question 6

Do you accept corporate orders for both polo shirts and oversized t-shirts?

Accepted Answer

Absolutely! At Nova India, we cater to all your corporate needs with both our classy polo shirts and trendy oversized t-shirts. Whether you want a polished look with polos or a relaxed vibe with oversized tees, we’ve got you covered with top-quality options that combine comfort and style.

Question 7

How can I track my order?

Accepted Answer

Once your order is shipped, we’ll send you a tracking number via email. You can use this number to track your package online from our website by clicking on the 'Track My Order' option.

Question 8

Do you offer international shipping?

Accepted Answer

Currently, we only ship within India. Stay tuned for updates on international shipping options!

Question 9

How do I initiate a return or exchange?

Accepted Answer

To initiate a return or exchange, visit our returns page and follow the instructions. You can also contact our customer support team for assistance.

Question 10

How long does shipping take?

Accepted Answer

Orders are typically processed within 1-2 business days and delivered within 5-7 business days, depending on your location.

Question 11

What is your return policy?

Accepted Answer

We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return the product within 7 days of delivery for a refund or exchange, provided it is unused and in its original condition.

Question 12

How can I contact Nova India’s customer support?

Accepted Answer

You can reach us via email at contactnovaindia@gmail.com or through our social media handles for any assistance.

Question 13

Do you offer gift cards or discounts?

Accepted Answer

Yes! Nova India occasionally offers discounts and gift cards. Follow us on Instagram and sign up for our newsletter to stay updated on our latest deals and offers.

Question 14

What materials are used in Nova India's t-shirts and hoodies?

Accepted Answer

Our t-shirts are made from 210 GSM - 240 GSM pure cotton, and our hoodies are crafted with an 88% cotton fleece blend for premium comfort and durability.

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